Shopping and Payment Information
Where can I view my invoice?
You receive a receipt to the email address you ordered from.
Delivery charges for orders from the Online Shop?
The delivery charge is shown when you put your details in the basket before you checkout.
How long will delivery take?
Most orders are being delivered between 2 and 7 working days time. For express or urgent delivery please call 0151 203 2102.
Will I receive the same product that I see in the picture?
Yes, all products will be the same as pictured. If a specific RAL colour has been chosen then the product will arrive in the chosen colour. Some timber may be slightly lighter or darker in tone this will be due to slight timber variants and/or monitor screen calibration.
Order and Returns
How long do I have to return an order?
The legal right of return is 14 days to cancel the order after receiving it, and a further 14 days to send most goods back for a full refund (including outward delivery costs), even if there’s no fault. However, you’ll usually need to pay for the return delivery.
What should I do if I receive a damaged or wrong product?
Simply give us a call on 0151 203 2102 and we will rectify any issues that have occurred.
Will you restock items indicated as “out of stock?”
Yes, as soon as we have the product back in stock we will remove the out of stock badge and you will be able to order it for urgent out of stock items call us on 0151 203 2102 and we will endeavour to expedite that product for you.
How can I return an item?
Call us on 0151 203 2102 and we will rectify any issues that have occurred.
Can I change or cancel my order?
Yes, log into your online account or give us a call on 0151 203 2102.
Hiring
How do I discuss my hiring options?
Call one of designated hiring experts to discuss any hiring needs on 0151 521 3417.
Can I hire products for an undesignated period of time?
By selecting flexible hire, pay upfront for the initial term and should you require the goods for a longer term, we will automatically renew your hire on a rolling contract. Contact us with 48hrs notice before you wish to end your hire agreement.
What should I do if I receive a damaged or wrong product?
Simply give us a call on 0151 521 3417 and we will rectify any issues that have occurred.
Can I change or cancel my order?
Yes, log into your online account or give us a call on 0151 521 3417.
Any Further Questions?
If we can help you with any queries you may have that aren’t outlined above please drop us a note below and we will get back to you as soon as possible.